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Copyright © 2021. All Rights Reserved.
*ALL SALES FINAL
Due to limited available quantities, we can only offer a return for items that are received damaged.
Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined.
Items must be unused, in their original condition with tags attached.
Shipping Fees
Shipping fees are non-refundable.
We only accept inquiries for items purchased from thehouseofdrew.com.
We are not responsible for any lost, stolen, or damaged shipments.
To ensure timely processing, please enter your shipping and billing information without non-English characters or emojis.
Your order will process and ship within 7-10 business days.
Once your order ships, you will receive a separate email with tracking. We estimate an additional 10-14 business days for delivery within the continental USA and 14-21 business days for international orders.
Order Cancellations & Modifications
We cannot cancel or modify orders once they are placed and will only ship to the address provided at checkout. The shipping and billing address must match for security reasons. Delivery cannot be altered at any time.
Due to high volume, we can only process orders as they are received. We cannot combine shipping on orders to the same address. All orders placed through the website are subject to availability and acceptance. In the event that the item you purchased is no longer available, we will notify you as soon as we can.
We reserve the right to change the products listed on the website without prior notice and/or may limit from time to time the quantity of products that may be ordered during a single buying session. We may also modify or discontinue any products on the website. If Drew House discontinues the item you have ordered, we will issue you a full refund for any product purchased but not yet shipped.
Order Status
We are not responsible for any lost, stolen, or damaged shipments. Shipping fees are non-refundable.
International Customs & Duties
Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.
Unfortunately, we have no control over these charges,
and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country.